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| Qualifications Summary Results oriented business analyst and team lead with current industry experience. Skilled in business analysis, requirements definition, testing, cultivating internal and external business relationships, and offshoring. Professional Experience GlaxoSmithKline, RTP, NC
1/12/07 - Present (Supply Chain IT) Business Analyst Identify opportunities relating to global applications that have a material impact on business performance.
Provide agreed technical software deployment, local implementation support for supply chain IT solutions
Constructing options and recommendations for practical solutions that exploit GSK standard applications to their maximum. Enable customers and IT partners build compelling business cases that emphasise rapid realisation of significant benefits.
Authoring and review of business/technical proposal papers and business requirements specifications
Design, authoring and review of test plans, specifications, schedules, matrices and reports
Provide technical expertise for project design and to provide technical deployment and local/regional implementation support for new solutions
Apply a range of formal problem solving methods to analyse business problems relating to global applications.
7/10/06 - 1/12/07 Contingent Worker for Zero Chaos (Discovery IT)
Business Analyst
Responsible for requirements, change, and stakeholder management on seven projects in DIT. Experience with R&D IT metrics gathering and analysis. Participate in the BA Community for both DIT and R&D IT. Received (Pierson) training in requirements quality improvement at GSK. Acted at project manager and business analyst on project piloting Global Services for Applications (GSA) offshore application decommission service. Developed clearer guidance for the department in quantifying benefits around corporate dependencies. Developed and distributed test scripts and Quick Cards for User Acceptance Testing (UAT). Implemented new interview processes to improve requirements accuracy and increase information sharing. Experience with transitioning internally developed applications to support. Projects worked on include: large scale decommissioning of more than 30 applications using the offshore service; pilot application for informatics analytical decision tracking. Delivered two BDRs and completing a third all within a 3 month time period.
8/16/05 -7/7/06 Contingent Worker for Zero Chaos (Discovery IT)
Developer
Software developer on the DIT Small Projects Team responsible for the delivery of high impact software solutions to Genetics Research, Discovery Research and Drug Discovery. Worked as project manager and business analyst on all project assignments. Projects include multiple Excel add-ins for drug discovery scientists, an XML web service to create dynamic charts, an application to facilitate automated calculations for toxicology data, and an assay definition and batch file creation system to improve work flow and insure data integrity with an Oracle database.
5/17/04 - 7/14/04 and 5/23/05 - 8/16/05 Intern (Discovery IT)
Test Analyst
Software tester on the DIT Technology and Quality Services team. Responsible for creation of automated test scripts, maintenance of legacy test sets, and migration of Test Director projects to new project hierarchy. Provided guidance and instruction on use of testing tools (Quick Test Pro, WinRunner, and Test Director) to other team members. Created a customized backend for Oracle 8i database to aggregate security related information to reports, and SQL scripts to perform updates on that information. Implemented programming standards by creating application to audit test scripts for inconsistencies with the standards to facilitate offshoring of testing (previous to TQS mandate).
Skills - Project Scope Management - Assist with planning and definition of project scope, and managed changes with scope control. Responsible for presentations for early sponsor endorsement of projects.
- Benefits Management - Performed research for BDPs and BDRs. Interface with customers and business to verify the benefits being claimed and measures in support of those benefits.
- Change Management - Conduct Stakeholder analysis and maintain relationships with stakeholders to enable change. Define and agree proper mechanisms for project.
- Requirements Management - Requirements gathering, documentation, management, and elicitation using interviews and requirements confirmation using sign-off tools.
- Systems Engineering - Applied appropriate tools and techniques during the various stages of the SDLC including: process diagrams, modeling, use cases and usability testing.
Tools - Programming Languages & Development Tools: Java, Visual Basic, .NET, Visual Studio, VBA, HTML, PHP, JavaScript, SQL, Pl/SQL
- Databases: JDBC, MYSQL, Oracle, SQL ServerSoftware: Microsoft Office, Visio, Project, Star Office, Lotus Suite, Quick Test Pro, WinRunner, Test Director, DOORS
- Hardware: Installation and operation of IBM Compatible PC components. Experience troubleshooting peripherals (ex. hard drives, CD-Rom, video)
- Operating Systems: Microsoft DOS, Windows 95, 98, 98SE, ME, 2000, & XP Working knowledge of *NIX Operating System
- Networks: Windows, Linux
Education 2005 - B.S. Business Administration at University of North Carolina at Wilmington, Wilmington, NC
o Majored in Management Information Systems
Activities & Recognition o Brother of Kappa Alpha Order Fraternity
o Member of Society of Operations and Information Management
o 1999 recipient of the Hinton P. James academic award at UNCW
o Mentee in the Cameron Executive Network at UNCW References: Available upon request | |
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